I mean, despite them being russian, lots of companies owned by many backgrounds are scumbags.

That being said, it seems like they are just making shit up.

Did you google or look up a water diverter? Does it even exist?

If not you have a real case to write them up, and fuck them. I'm sure tons of senior citizens toss money at them and have no idea what they are getting into.

You could be saving a ton of people money and headaches letting this be known.

For once I am with you. Just leave out the russian part. It's just racist.