Here is my advice:
You need to make it clear that you do understand that Pokertracker and other pieces of analysis software aren't 100% perfect, but that it still seems clear to you that money is missing.
Tell them that, for your own piece of mind, you will need a report of all table-sit/table-leave balances, so you can make sure it all adds up.
Here's a sample letter you can write to them. Feel free to use it if you want.
Quote:
Dear GGPoker,
I understand what you are telling me, and I am not claiming that PokerTracker and similar tools are perfect.
However, after looking at everything, including rake paid, I still cannot figure out where $326 of my money has gone. For my own piece of mind, I would like to request the following reports from you.
Between April 9 at 12:01am GMT and April 11 at 12:01am GMT, I would like:
- How much I sat down for at each poker table (please list each table separately)
- How much money I had when I stood up from each poker table (please list each table separately)
- My total blackjack win/loss during this period
I will then check these against my own hand histories, and let you know regarding any discrepancies.
Sincerely,
XXXXXXXXXXXXXXXX
Good luck.
If they send you a crap response from this letter, or if they refuse to provide it, let me know.