Airen: Welcome to our live chat service. How may I help you today?
you: Hi I was told there was a problem with my account and it was disabled
Airen: May I have your user ID, please?
you: *********
Airen: Please also verify me your full name and your date of birth.
you: ***** ***** ********
Airen: Thank you . Please allow me just a few moments to check your account.
you: no problem
Airen: Unfortunately your account has been closed from our system automatically as we don't accept new registrations from the US. Please see our general rules : 1.2.5. No sign-ups initiated from France will be accepted in the Sportsbook, Casino or Poker Room. Intertops reserves the right to refuse new registrations from the United States.
Airen: I'm very sorry for the inconvenience
you: wait i'm confused
you: 1.2.5 states france.. not USA
you: the signup happened in USA not france
Airen: Please read the last sentence of the rule : Intertops reserves the right to refuse new registrations from the United States.
Airen: I'm very sorry but we don't take new registrations from the US.
you: Would they accept a registration if I deposited money?
you: how do I get accepted if I am denied?
Airen: I'm sorry we don't take any new registrations from the US. After your registrations has been completed our system closed your account as your IP address is located in the US.
you: Will there be a time when registration will be open to the USA or is this permanent? I really like your tables and would like to play them again at a later date.
Airen: I'm afraid but we don't have any specific time when it will be available for US customers again. I'm very sorry.
you: Intertops is losing a huge demographic from this decision. I was very happy with your tables. This is unfortunate.
Airen: I'm so sorry for the inconvenience but this has been changed by the decision from our management department .
you: Are there any websites under your companies brand that will allow USA players besides Intertops?
Airen: I'm sorry but we are not related to another company .
Airen: I would kindly ask you to check it by your own .
you: Okay. Is there a customer support email I can that could provide this information?
Airen: Please send an email to
support@intertopspoker.eu our poker manager is might be able to assist you further.
you: Would you know his name?
Airen: I'm afraid but I'm not authorized to give you such information. Please just send it to the poker team
you: Okay, I will look into this further and contact the email specified. Thank you.
Airen: Your welcome.
Airen: I'm very sorry for all the inconvenience caused.
