Hiya Bill, in your "Office Hours 4/2 3pm - 6pm PDT" thread you wouldn't answer many of the questions I had asked pertaining to colluders and your unjust policy of not providing a brief summary of the investigation results to those who were kind enough to discover and make you aware of potential cheaters. You evaded the questions and even resorted to deleting one of my posts. You stated:
Originally Posted by
Bill Rini
Listen, I'm not going to go into details with you in a public forum.
I soon emailed support the following: "Hello, Bill Rini had implied to me in our spirited dialogue on Two Plus Two that he wanted to discuss the matter in another way instead of an open forum. Would you please remind him to email me back to either continue the back and forth or to set up a meeting when he gets a chance, so I'm not forced to use that forum as the only way to communicate with him on these player's rights issues? Thank you!"
I didn't hear back from you, but, instead, from another member of your team. So, when you said you didn't want to discuss this in an open forum, I guess you actually meant at all.
Look, you've got an unfair policy towards people who report cheating and to players who have been cheated by colluders. Can't you see that? Why would it be so hard to change that policy?
Telling a player who had suspected player(s) of cheating that they were found guilty or innocent after an investigation doesn't infringe on the privacy of the accused. That's just ridiculous. It can only violate their privacy if you provide their real names or personal information, or perhaps their hole cards.
However, not providing a summary of the results will only create divisiveness between the site and the accuser. The accuser will never know if the player(s) were banned or if the investigation found them innocent. They won't even be certain if there ever was an investigation. They'll always wonder if they'll get refunded or compensated from any losses from the cheaters. Why would a competent business subject their honest players to this?
In the short term, the only winner from this policy is you. You take in a rake and entry fees from cheaters and non-cheaters alike. You can take your time in an investigation and not even do a quick preliminary investigation to assess if their accounts should be frozen because you're not the ones at risk of losing money. If you find them guilty, you could freeze their accounts, ban them and keep all of their money. Obviously, you don't distribute their funds among those who had been cheated since I haven't seen a dime and since nobody has answered that question in 3 weeks. If you did, we'd know they were guilty of cheating and that would be "so horrible" if we were to deduce that.
It's win, win, win for wsop.com, but only for the short term. In the long term, many of your players will lose their trust in you. Many will stop investing their money or playing on a site that doesn't look out for their best interests. They will tell others and those people will tell other people. For those who stay, they will quickly jump ship once a reputable, international site gets the ok to provide service in their state.
Put an end to this policy, Bill, and start protecting our investments from cheaters by compensating those who have been affected. There's not a poker player who will agree with your policy, so why have it? I hope you regain my trust and do what is ethically right.