Actually, all threads prior to March 30th were removed.

Bill Rini claims it's a "reboot". To me it seems like a big coverup of past failures.

Awful.

Quote Originally Posted by Bill Rini
After some discussions with the folks from 2p2, I felt that these support forums needed a bit of a reboot. Based on their suggestion, we’ve taken all of the existing threads offline and will start the forum anew.

One of the reasons for us going this route was a philosophical dilemma regarding what a “support forum” actually is. It’s a name that has different meanings to different people and without clearly defined expectations it sets the stage for confusion.

For instance, some people here have told us that they feel the support forums should be the main support channel. In other words, people should be able to come here and get one-on-one support.

That’s really not feasible for a host of regulatory and privacy reasons. For instance, having a good audit trail of customer communications for regulators isn’t possible in an environment where information can be edited or deleted and there is no mechanism to validate people are who they say they are. There are also privacy issues that make it difficult to engage someone on a personal matter in a public forum.

Our goal with our 2p2 presence is to provide a method for customers to interact with WSOP.com in a way that you don’t normally get from customer support, not to replace or bypass customer support.

What does that mean?

It means that if you want to talk about WSOP.com, our promotions, loyalty program, bonuses, tournaments, games, or whatever, this is the place to do it.

If you have an issue that would involve someone having to look at your account information, customer service is probably the better channel.

Office Hours

Although I’ve read every single post in this forum, it’s not always possible to respond to every post.

In order to make sure that anybody who asks a question gets an answer, I’m going to set up weekly Office Hours. I’ll make myself (or a senior member of the WSOP.com team) available to answer anything posted in the designated thread during those hours. I’ll be around other times but these will be specific times that you know I’m online.

In other words, I might post that I’ll be online Wednesday from 3pm – 6pm and we’ll start a thread just for that session. People can post any questions or comments they have and I’ll go through those and answer them as well as any new questions that come in during Office Hours.

Other Ways to Get Support

http://www.wsop.com/contact/

FAQ’s

https://wsop-en.custhelp.com/app/home/p/13 (NV)
https://wsopnj-en.custhelp.com/app/home/p/457 (NJ)

Twitter

https://twitter.com/wsopcom

Phone

866-745-2385

Email

support@wsop.com (NV)
njsupport@WSOP.com (NJ)

So basically he's saying that nobody can get support on WSOP.com except for the lame "office hours", where he is already deleting questions that he doesn't want to answer.

This is similar to how Lock eventually closed their 2+2 forum and started a highly-censored version on their own site.

Who is this guy's boss? The customer service policies and attitudes here are especially customer-hostile.